After that you see the error message, or you see a drop-down list with a list of upgrade products (which include acrobat pro x) eligible? When you start the installation of your dc acrobat you will be asked your serial number of dc. If anyone has a solution or knows the problem, please advise. Online tech from Adobe technical support is severely lacking. I purchased from an Adobe reseller (I checked that they are an authorized dealer) 6 Lightroom for which I also have the same message. Yet, when you go through the steps to install I get the same message repeatedly: we are unable to validate this serial number for Adobe Acrobat Pro. Adobe shows my latest Acrobat X Pro version. I bought an upgrade from live Adobe for Acrobat Pro DC. Same message when installing "We are unable to validate this serial number for Adobe Acrobat" "Ĭontact adobe support by clicking on this link then "still need help" as soon as it appears, I purchased a download version of Lightroom 6 from Amazon and when I write the number of license keys I get this message "we are unable to validate this serial number for adobe Lightroom. I just bought the upgrade to lightroom and get this message when installingįortunately the Adobe customer service has been able to help me by making a change to my hosts file. We are unable to validate this serial number for adobe lightroom. Then try to activate the CS 6 apps using the serial number, it shud work. Once you have replaced the Hosts file, double click on it again and check if the Hosts file is free of Adobe entries.When you are prompted, the authentication by password Mac,.We replace the modified hosts file that we had copied on the desktop with the original Hosts file inside the folder etc.Then copy and paste the Hosts file in folder etc.Make sure that there is no entry of Adobe on the inside.Then close the Textedit, it will Autosave. Remove all entries that has name of adobe.What are the blocker of Adobe which affects the serial number validation processes. During installing After Effects CS6, after the number of input series - report «we are unable to validate the serial number for Adobe After Effects CS6.» Please contact the support. »
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